Our practice has a safety culture which means that patient safety is at the forefront of everyone’s minds not only when delivering healthcare but also when setting objectives, developing procedures, purchasing new products and equipment. It is also a culture that is open and fair, where team members can discuss the challenges they face at work for the best interests of our patients. For patient safety we:
We run a clinical governance system which uses integrated risk management to identify, assess, analyse and manage all risks and incidents. The goal is continuous improvement in our care and service to you.
The Practice Manager has the overall responsibility at the practice. The team is supported through regular meetings, staff training, personal development and regular appraisals. The practice always welcomes questions, comments and suggestions from patients.
Please contact the practice manager if you have any questions or concerns.
"We have been patients of the Courtyard Dental Care for many years and would certainly recommend this practice. All staff are amazing, we always get a very warm and friendly welcome. The new extension is very good with an extremely comfortable and spacious waiting area with complimentary cold or hot drinks such a nice touch,…
Sian Lewis and Mary Tully
"My two boys had a visit to the dentist today, such a lovely dentist staff are so welcoming. Their dentist was very gentle and talked them all the way through the procedure."
Claire Hall - Facebook
"Friendly staff SBD great service! Esther"
Lol Kids - Google Review
"Staff are very friendly and helpful and always put my children at ease should they need any procedures."
"Have been here for many years and have received first class dental treatment and advice. Practice has a modern friendly environment."
"A welcoming,friendly dental practice, my children are always happy to come and would recommend the courtyard to anyone."
"Friendly staff. Katy puts you at ease and explains what procedures are going to be carried out."
"Welcoming, calm environment. Friendly staff."
"Nice friendly practice. Usually fitted appointments in when it's convenient for myself, so there’s no real problem in actually getting to see a dentist or hygienist."
"Can't say it's my favourite pastime but after meeting Katy Palmer-Morgan who has eased me in gently i can at least keep appointments & treatment. I would highly recommend to anyone that suffers the "dread" of the chair to check out this dentist."
Jennifer Pope - Facebook
"Since I’ve started coming here the service has been great. All the staff always look after you."
"I joined the practice as a patient about two years ago and have found everyone really helpful and supportive. I’ve never had a problem getting an appointment especially in emergency situations."
"The Courtyard Dental Care team are always courteous, friendly, very through and helpful. They explain everything they do and put you at ease."
"I would highly recommend Katy who treats you in a professional way with a gentle and caring manner. She is very thorough and will take time to explain any treatment that is proposed, giving you plenty of time to ask questions before any work commences."