The Courtyard Dental Care complies with the 1998 Data Protection Act and the Freedom of Information Act 2000, and this Policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.
In order to provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data comprises:
We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.
We will process personal data that we hold about you in the following way:
We will retain your dental records while you are a practice patient. If you cease to be a patient, we will continue to hold them for at least another ten years, or in the case of children until they reach the age of 25, whichever is the longer.
Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information on every working day.
In order to provide proper and safe dental care, we may need to disclose personal information about you to:
Disclosure will take place on a “need-to-know” basis. Information will only be given to those individuals/organisations who need to have it in order to provide care to you and for the proper administration of Government (whose personnel are also covered by strict confidentiality rules). The recipient will only be given the information that they need to know for these purposes.
In very limited circumstances or when required by law or by a court order, personal data may have to be disclosed to a third party not connected with your dental care. In all other situations, disclosure that is not covered by this Policy will occur only when we have your specific consent. Where possible you will be informed of these requests for disclosure.
A reasonable charge will be made for copies of records & X-rays + Postage. We will provide a copy of the record within 1 month of receipt of the request and fee and an explanation of your record should you require it.
If you move to another dental practice we may (at our discretion) loan original x-rays and provide copy notes direct to that practice free of charge on receipt of a written request from them to do so.
If you do not wish personal data we hold about you to be disclosed or used in the way that is described in this Policy, please discuss the matter with your dentist. You have the right to object, but please remember that this may affect our ability to provide you with dental care.
"We have been patients of the Courtyard Dental Care for many years and would certainly recommend this practice. All staff are amazing, we always get a very warm and friendly welcome. The new extension is very good with an extremely comfortable and spacious waiting area with complimentary cold or hot drinks such a nice touch,…
Sian Lewis and Mary Tully
"My two boys had a visit to the dentist today, such a lovely dentist staff are so welcoming. Their dentist was very gentle and talked them all the way through the procedure."
Claire Hall - Facebook
"Friendly staff SBD great service! Esther"
Lol Kids - Google Review
"Staff are very friendly and helpful and always put my children at ease should they need any procedures."
"Have been here for many years and have received first class dental treatment and advice. Practice has a modern friendly environment."
"A welcoming,friendly dental practice, my children are always happy to come and would recommend the courtyard to anyone."
"Friendly staff. Katy puts you at ease and explains what procedures are going to be carried out."
"Welcoming, calm environment. Friendly staff."
"Nice friendly practice. Usually fitted appointments in when it's convenient for myself, so there’s no real problem in actually getting to see a dentist or hygienist."
"Can't say it's my favourite pastime but after meeting Katy Palmer-Morgan who has eased me in gently i can at least keep appointments & treatment. I would highly recommend to anyone that suffers the "dread" of the chair to check out this dentist."
Jennifer Pope - Facebook
"Since I’ve started coming here the service has been great. All the staff always look after you."
"I joined the practice as a patient about two years ago and have found everyone really helpful and supportive. I’ve never had a problem getting an appointment especially in emergency situations."
"The Courtyard Dental Care team are always courteous, friendly, very through and helpful. They explain everything they do and put you at ease."
"I would highly recommend Katy who treats you in a professional way with a gentle and caring manner. She is very thorough and will take time to explain any treatment that is proposed, giving you plenty of time to ask questions before any work commences."