In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
For complaints about NHS treatment:
Cardiff and Vale University Health Board, University Hospital of Wales, Heath Park, Cardiff, CF14 4XW or
Public Services Ombudsman for Wales, 1 Ffordd yr Hen Gae, Pencoed CF35 5LJ
(0300 790 0203 or www.ombudsman-wales.org.uk).
For complaints about private treatment:
Dental Complaints Service, 37 Wimpole Street, London, W1G 8DQ
(020 8253 0800).
"We have been patients of the Courtyard Dental Care for many years and would certainly recommend this practice. All staff are amazing, we always get a very warm and friendly welcome. The new extension is very good with an extremely comfortable and spacious waiting area with complimentary cold or hot drinks such a nice touch,…
Sian Lewis and Mary Tully
"My two boys had a visit to the dentist today, such a lovely dentist staff are so welcoming. Their dentist was very gentle and talked them all the way through the procedure."
Claire Hall - Facebook
"Friendly staff SBD great service! Esther"
Lol Kids - Google Review
"Staff are very friendly and helpful and always put my children at ease should they need any procedures."
"Have been here for many years and have received first class dental treatment and advice. Practice has a modern friendly environment."
"A welcoming,friendly dental practice, my children are always happy to come and would recommend the courtyard to anyone."
"Friendly staff. Katy puts you at ease and explains what procedures are going to be carried out."
"Welcoming, calm environment. Friendly staff."
"Nice friendly practice. Usually fitted appointments in when it's convenient for myself, so there’s no real problem in actually getting to see a dentist or hygienist."
"Can't say it's my favourite pastime but after meeting Katy Palmer-Morgan who has eased me in gently i can at least keep appointments & treatment. I would highly recommend to anyone that suffers the "dread" of the chair to check out this dentist."
Jennifer Pope - Facebook
"Since I’ve started coming here the service has been great. All the staff always look after you."
"I joined the practice as a patient about two years ago and have found everyone really helpful and supportive. I’ve never had a problem getting an appointment especially in emergency situations."
"The Courtyard Dental Care team are always courteous, friendly, very through and helpful. They explain everything they do and put you at ease."
"I would highly recommend Katy who treats you in a professional way with a gentle and caring manner. She is very thorough and will take time to explain any treatment that is proposed, giving you plenty of time to ask questions before any work commences."